Privacy policy

Privacy Policy

This Privacy Policy describes how HOOROO Automotive Parts ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you visit or make a purchase from our store.

We are committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. Information We Collect

When you visit our site or place an order, we collect personal information necessary to fulfill your orders and provide our services. This includes:

  • Contact & Identity Information: Your name, billing address, shipping address, email address (Sales.hoorooautoparts@gmail.com), and phone number.
  • Order & Vehicle Details: Items purchased, transaction history, vehicle make/model/year/VIN (if provided for fitment verification).
  • Payment Information: Payment details (e.g., credit card info, PayPal details). Payment processing is handled securely by third-party payment processors; we do not store full credit card numbers on our servers.
  • Technical & Analytics Data: IP address, browser type, device information, and browsing activity collected automatically via cookies to improve site performance and user experience.

2. How We Use Your Information

We use your personal information to:

  • Process, fulfill, and ship your orders for auto parts.
  • Communicate with you regarding order updates, delivery tracking, and customer service inquiries.
  • Process returns, refunds, and warranty or fitment claims.
  • Improve our website layout, product offerings, and overall customer experience.
  • Prevent fraud and comply with legal or regulatory requirements.

3. Disclosure of Your Information

We do not sell, rent, or trade your personal information. We may share your information only with trusted third parties necessary to run our business, including:

  • Couriers & Freight Providers: Postal and courier services to deliver your parts.
  • Payment Gateways: Secure payment processors to handle payment transactions.
  • IT & Hosting Services: Website hosting, database management, and operational software providers.
  • Legal Requirements: Government agencies or law enforcement if required by Australian law or to defend our legal rights.

4. Direct Marketing

With your consent, we may occasionally send you promotional emails about new parts, sales, or updates. You can opt out of marketing communications at any time by clicking the "unsubscribe" link at the bottom of any marketing email or by contacting us directly.

5. Security of Your Personal Information

We take reasonable technical and organizational steps to protect your personal information against loss, unauthorized access, misuse, modification, or disclosure. All transaction data is encrypted using Secure Sockets Layer (SSL) technology.

6. Accessing & Correcting Your Information

You have the right to request access to the personal information we hold about you, or to ask that we update or correct any inaccurate details. To request access or corrections, please contact us at Sales.hoorooautoparts@gmail.com.

7. Cookies & Tracking Technologies

Our website uses cookies to recognize your browser, keep track of your shopping cart, and understand website usage. You can manage or disable cookies through your web browser settings, though doing so may affect website functionality.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or relevant Australian laws. The revised version will be effective immediately upon posting to our website.

9. Contact Us & Complaints

If you have questions about this policy, wish to update your personal details, or have a privacy complaint, please contact us:

  • Company Name: HOOROO Automotive Parts
  • Email: Sales.hoorooautoparts@gmail.com

If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.