Shipping policy

Shipping Policy

This Shipping Policy outlines the terms and guidelines for orders placed with HOOROO Automotive Parts shipped within Australia using Australia Post.

1. Order Processing & Dispatch Times

  • Cut-Off Time: Orders placed before [e.g., 12:00 PM AEST] on business days (Monday to Friday) are processed and dispatched on the same day.
  • Orders placed after the cut-off time, over the weekend, or on public holidays will be dispatched on the next business day.
  • All orders are dispatched from our warehouse in [City/State, e.g., Brisbane, QLD].

2. Shipping Options & Delivery Timeframes

We deliver to all Australian street addresses, PO Boxes, GPO Boxes, Locked Bags, and Parcel Lockers via Australia Post.

Shipping Method

Estimated Delivery Timeframe

Details

Australia Post Parcel Post (Standard)

2 - 4 business days (Same state) 3 - 6 business days (Interstate)

Economical delivery for non-urgent auto parts. Remote regions may take longer.

Australia Post Express Post (Expedited)

1 - 2business days (Metro / Same state) 1 - 3 business days (Interstate)

Fast delivery for urgent repairs. Guaranteed priority handling via AusPost's express network.

Note: Delivery timeframes are estimates provided by Australia Post and apply from the date of dispatch, not the order date. Regional and remote locations may experience longer transit times.

3. Freight Restrictions & Parcel Limits (Auto Parts)

Due to Australia Post network limits and transport safety regulations, the following restrictions apply:

  • Size & Weight Limits: Individual items sent via standard Australia Post parcel networks must weigh under 20kg and have a maximum length/girth under strict AusPost thresholds.
  • Oversized & Heavy Items: Bulky auto parts (e.g., bull bars, engines, exhaust systems, full towbars, body panels) exceed Australia Post limits and will be shipped using specialized heavy-freight couriers.
  • Dangerous Goods: Dangerous or flammable items (e.g., batteries, engine oils, paints, aerosols, shock absorbers containing gas) cannot be sent via Express Post (Air Freight) and must travel via Standard Parcel Post / Ground Freight.

4. Tracking & Signature on Delivery

  • Tracking Number: Once your order is dispatched, you will receive an automated email containing your Australia Post tracking number. You can track your package on the official Australia Post website or app.
  • Authority to Leave (ATL): Standard deliveries may be left in a safe place at your premises if Australia Post deems it secure. If there is no safe place, the driver will leave a card, and your parcel will be taken to the nearest Post Office for collection.

5. Incorrect Address & Undelivered Parcels

  • It is the customer's responsibility to provide a complete and accurate delivery address.
  • If a package is returned to HOOROO Automotive Parts due to an incorrect address provided by the customer or failure to collect from the Post Office within the designated timeframe, the customer will be responsible for re-shipping fees.

6. Lost, Damaged, or Delayed Transit

  • Transit Delays: While Australia Post aims to meet estimated timeframes, weather events, peak seasonal demand, and network disruptions may cause delays outside our control.
  • Damaged in Transit: If your package arrives visibly damaged, please take photographs immediately and notify us at Sales.hoorooautoparts@gmail.com within 7 days so we can file a claim and resolve the issue for you.

7. Contact Us

For any questions regarding shipping or order status, please reach out to:

  • Company Name: HOOROO Automotive Parts
  • Email: Sales.hoorooautoparts@gmail.com