Refund policy
Return & Refund Policy
This Return and Refund Policy applies to all purchases made through HOOROO Automotive Parts within Australia. Our policy is designed to comply fully with your rights under the Australian Consumer Law (ACL).
1. Change of Mind Returns
We offer a 30-day return window from the date of delivery for change-of-mind purchases, subject to the following conditions:
Condition: Items must be unused, uninstalled, in original re-saleable condition, and in original packaging with all documentation, accessories, and seals intact.
Excluded Items: Electrical components (e.g., ECUs, sensors, wiring harnesses), custom-made or specially ordered parts, and clearance items cannot be returned for change of mind.
Return Shipping: The customer is responsible for all return shipping costs. We strongly recommend using a trackable courier service.
Restocking Fee: A 10% restocking fee may be deducted from the refund total to cover handling and repackaging costs.
2. Australian Consumer Law (ACL) & Faulty Goods
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If an item arrives damaged, defective, or incorrect:
Notification: Contact us within 7 days of delivery at Sales.hoorooautoparts@gmail.com with your order details and photos/videos of the defect or damage.
Assessment: We will review the claim and, if verified, provide a pre-paid return shipping label.
Resolution: Upon inspection and confirmation of the fault, HOOROO Automotive Parts will issue a full refund, store credit, or dispatch a replacement at no additional cost.
3. Fitment & Vehicle Compatibility
Customer Responsibility: It is the buyer's responsibility to verify part compatibility with their specific vehicle make, model, year, and VIN prior to purchase.
Incorrectly Ordered Parts: If a part does not fit because incorrect vehicle details were selected during purchase, the return will be processed under our Change of Mind policy.
Incorrectly Supplied Parts: If HOOROO Automotive Parts dispatches an item different from what was ordered, we will cover all return and replacement shipping costs.
4. Installation & Warranty Terms
Professional Installation Recommended: Auto parts require specialized tools and technical expertise. Returns or warranty claims resulting from incorrect installation, unauthorized alterations, misuse, or off-road/racing use will not be accepted.
Labor & Associated Costs: To the maximum extent permitted by Australian law, HOOROO Automotive Parts is not liable for labor costs, towing fees, vehicle rental, or consequential damages resulting from a faulty or incorrectly fitted part.
5. How to Process a Return
1. Submit Request: Email Sales.hoorooautoparts@gmail.com with your order number, part number, and clear details/photos supporting your return request.
2. Receive Authorization: If approved, you will receive a Return Merchandise Authorization (RMA) number and shipping instructions.
3. Pack & Ship: Securely pack the item, clearly write the RMA number on the outer transit box (do not write directly on the product's original packaging), and send it to our provided return address.
4. Processing & Refund: Once received, items are inspected within 3–5 business days. Approved refunds will be issued directly to your original payment method.